Frequently Asked Questions
Everything you need to know about your Osiris Shoes experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on every product page. Our shoes generally fit true to size, but for high-performance skate models, some riders prefer a half-size up for extra room.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Simply visit our Returns Portal to start your request for an exchange or a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through integrated providers.
How should I clean and maintain my Osiris shoes?
For suede and nubuck, use a specialized brush. For synthetic materials and leather, a damp cloth with mild soap works best. Avoid machine washing to preserve the structural integrity of the shoe.